No matter the typology or scope of the project, however, Ryan believes clients are drawn to Champagne Glass & Door for same few reasons, including their tight quality control, their vertical integration, their “white glove service.” Ryan also points to their advanced digital measuring technology as one differentiator, noting that it results in fewer errors and faster turnaround times. They also handle drafting and shop drawings in-house, keeping as much of the process as possible under their own control. But beyond the systems and tools, Ryan says the real difference shows up on the job site. “We can make a project look good on paper or quote it efficiently, but the truth is everything lives and dies in the field,” he says. “What sets us apart really comes down to how our team takes pride in their work and how they install it.” That pride is something Ryan has worked hard to cultivate and foster. He describes an internal culture that is less about top-down direction and more about empowerment. Because he started as a technician himself, he understands what motivates skilled tradespeople and what doesn’t. His approach has been to give his team the authority to make judgment calls independently rather than requiring every decision to flow through management. “We’re not trying to run a delegation system where everything rests on one guy’s back,” Ryan says. “Everyone’s empowered, and everyone goes home at the end of the day proud of the work they did and ready to come and do it again tomorrow.” That culture of empowerment has undeniably paid off – in the entire history of the company, only two staff positions have turned over, and in THE CONSTRUCTION SOURCE CANADA
RkJQdWJsaXNoZXIy OTYzNTg=