JULY 2026 both cases the departure was driven by personal circumstance rather than dissatisfaction. “One person took a role in a different industry, and the other one moved away,” Ryan says. “So we’ve been very fortunate that our staff really do like to call this place home.” Over the past few years, Champagne Glass & Door has formed similarly close and trustbased relationships with their suppliers and manufacturers. Rather than shopping for the lowest price, Ryan keeps a tight and deliberate roster of vendors selected for the quality of their service. The goal is to maintain long-term relationship, and ideally to have one point of contact for any issue, any question, or any favour needed. “There’s one back to pat and one neck to choke,” Ryan jokes. “It’s been great having those sorts of connections.” What Ryan values most in a supplier mirrors what he offers his own clients – proactive communication. When delays or breakage happen, as they inevitably do, he needs partners who will surface problems quickly so Champagne Glass & Door can manage expectations on their end. Quality product and reliable timelines are the natural follow-on requirements. On the client side, this ethos of communication and accountability has also produced a loyalty rate that Ryan considers one of the company’s strongest competitive advantages. Roughly 80 percent of their work to date has come from referrals or repeat business. Once a contractor or homeowner experiences their process, the relationship tends to stick. “Typically we don’t just do one project for a contractor or a client,” Ryan explains. “Once we’re in, we tend to be the first call for the next project, or for an increase in scope of work. Even in a pressured economy, it gives us a leg up – we already have a relationship, so we don’t have to sell our service all over again.”
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