same way – nobody gets serviced any less than anybody else.” That level of service, Steve believes, is what has powered the company’s growth and success. He says a big part of that is being responsive at all times – answering calls at nine o’clock at night when a client has an urgent question, replying to emails sent at ten in the evening, picking up the phone at six in the morning and on weekends without exception. “We don’t go to sleep, we work,” Steve explains. “We outwork our competition by working seven days a week, 24/7, because we never stop.” Again, Steve says the company’s responsiveness is consistent – they don’t just mobilize quickly at the behest of large clients on large projects. When a smaller client calls with an emergency, he says they act just as fast. “When a main breaks in a building and we get a call from a property manager saying, ‘I need scaffolding within an hour,’ our answer is never ‘no.’ Our answer is ‘yes, we’re sending guys right away.’ I think that goes a long way. I think that’s why we have the reputation we have.” Steve credits the company’s mobility to the loyalty and longevity of their field crews. Many of Scaffex’s foremen and workers have been there for almost 10-to-15 years, and he describes their level of engagement and buy-in as unmatched in THE CONSTRUCTION SOURCE CANADA
RkJQdWJsaXNoZXIy OTYzNTg=