the client informed. If we are running late, we let them know. Whatever the case is, we keep them updated.” Manjeet points to a common failure in the industry – contractors juggling too many projects simultaneously with too few people, leaving clients waiting days between site visits. That is not how MJ Ontario Constructions operates. “We set the timelines and we deliver on them. We sometimes do get delayed – that’s the real world – but we tell the client upfront what the issue is. Customers appreciate that honesty.” Manjeet also believes the company is set apart by their quality – which he credits partly to his extensive personal involvement. He manages all projects himself, overseeing site supervision and project management while ensuring materials are delivered correctly and on time. If the company is running multiple projects simultaneously, he visits every single site each day – even if only for thirty minutes. “I make sure my crew and trades see me there every day on site. At the end of the day, I’m the project manager, the supervisor, and the boss. When they see that I’m there every day and on top of things, it sets the standard.” Manjeet’s personal standard is also upheld by the people he chooses to work with. In-house, Manjeet works alongside two full-time team members. For specialized trades – tilers, plumbers, electricians, carpenters, HVAC technicians – he draws on a network of subcontractors he has cultivated over the past four to five years. Critically, he does not rotate his trades from job to job. “I don’t change my trades for every job. My trades remain the same. That’s how I know the quality and the timelines will be met. After almost five years working together, we have a great relationship. They know that when the job is done, I’ll pay them right away. And they know I expect quality. We understand each other’s expectations – that’s the key to delivering consistently.” When selecting trades, Manjeet applies a deliberate filter. He seeks out specialists: tradespeople who do one thing and one thing only. “If a trade tells me they can do tiling, install doors, and also handle some drywall, I don’t hire that trade. If someone tells me they only do tiling and nothing else, that’s who I want. I want specialists. And most of my trades also work with builders on new builds, which means they’re already accustomed to working to a certain level of quality and expectation.” THE CONSTRUCTION SOURCE CANADA
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