Tyler explains. “Unlike some other companies, there’s no big front deposit just for homeowners to get involved. We don’t want them to feel pressured to be locked in with a large payment of 20 or 25 percent.” Furthermore, T-ROC’s estimates are issued line by line, itemizing scopes and costs so homeowners understand exactly what’s included. “We don’t just give one lump sum for the whole job,” Tyler explains. “We make sure our customers understand exactly what they are paying for. Transparency is important to us.” That spirit of openness is codified in the company’s T-ROC Guarantee, which is one of their other main points of difference. That T-ROC Guarantee also promises a detailed scope before work begins; transparent milestone billing; a home protection package; a fully scheduled project timeline; weekly updates with progress photos; and a 15 year workmanship warranty. The last part of that guarantee – the 15-yearwarranty – is a testament to the confidence T-ROC has in their quality. To ensure that quality, the T-ROC team relies on routine and rigor: weekly operations huddles, a monthly team meeting, documented checklists, and an organizational culture that rewards taking a few extra minutes to get things right. “There’s accountability within our business when THE CONSTRUCTION SOURCE CANADA
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