That depth of experience is paired with a delivery model built around responsiveness and principalled service. In an industry known for complex, multi-party coordination, Kontur has made communication a core differentiator. “If we get a request, we respond, whether we can help or we can’t,” Matthew says. “If we have a recommendation on who to pass the caller along to, that’s what we do. We always want to make sure we’re answering that phone, even if it’s not in our scope. We’re going to answer and we’re going to talk to you.” The market has responded to that combination of accessibility and bench strength. Matthew estimates that 80 to 90 percent of Kontur’s assignments are with repeat clients, with most of the balance coming through referrals. For him, the reason is simple. “We earn loyalty by following through on what we say we’re going to do,” he says. Over the past eight years, Kontur has earned a similar level of loyalty internally. Even as their headcount has grown, Matthew says they have worked hard to foster a candid, trust-based culture among employees. “I don’t like to use that ‘family-oriented’ catchphrase,” he says, “but it really is like that. I think everyone’s pretty honest and open and genuine. Just like with clients, we have a lot of genuine conversations, whether we’re giving THE CONSTRUCTION SOURCE CANADA
RkJQdWJsaXNoZXIy OTYzNTg=