has grown from one location – the Seiberts’ home in Bragg Creek – to three locations, including a headquarters just outside Calgary, an office and lumberyard in Kelowna, British Columbia, and an interior and cabinet-and-mill shop in Canmore, Alberta. They have also expanded from a team of three people to a team of over 30 during peak season. The most notable additions to the team include his partners in Mountain View Building Materials, Operations Manager Brad Pettafor, and Sales Manager Sheila Carr. These days, Joel says that what sets that team apart is their collective experience and expertise. They take pride, he says, in being “not just product experts but project experts.” “Customers come to us with their dreams and ideas for the projects they want to build, and what we want to do is make those dreams come true,” Joel explains. “We want to make sure their project is 100 per cent successful. We want to make sure they get everything they need to complete it in one visit. We don’t want them to have to return to the store multiple times because something was wrong or something didn’t work.” In order to provide that kind of customer experience, Joel says that a company must have an intrinsic understanding of their products. They have to understand how their products are going to perform not just in general, but how they are going to perform specifically in their local environment – and he says the team at Mountain View does have that understanding. He believes that sets them apart from building suppliers based in Western Canada, or THE CONSTRUCTION SOURCE CANADA
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