they bring our name up. By the time we talk to a client, they’ve usually been directed to us from multiple channels.” When it comes to building that kind of reputation, Brandon believes the key is simply doing business in an ethical way. He admits that sounds obvious, but he’s seen how much his team members appreciate it in practice: “I treat all of my trades very respectfully. I’m very open with them. I work with them. I take their advice. We collaborate. There’s an oldschool mentality in construction where the general contractor is a dictator, but that’s not my mentality. I think a lot of our trades look forward to our projects for that reason.” Again, AEC Contracting & Renovations is also loyal to their trades in return. Brandon believes that also goes a long way: “Once I find the right person, I stick with them,” he says. “That works very well. I’ve had the same flooring contractor and cabinet people since day one. My plumber is going on 10 years. I’ve been working with my electrician nine or 10 years as well. We all work well together and we all have trust in each other.” AEC Contracting & Renovations also works hard to build trust with their clients. With those relationships, specifically, Brandon says the key is “communication and transparency.” “We’re always communicating with your clients. We keep them up-to-date on the schedule. As we go through the process, they always know where they stand. And when we need to have a hard conversation, we have it right away. Most clients appreciate that. That approach usually leads to a very positive relationship at the end.” As previously mentioned, that approach also leads THE CONSTRUCTION SOURCE CANADA
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