them what they need, first we need to figure out what that is. We need to talk with them; we need to have the right conversations. Our customers might not even know at the beginning. It’s our job to help them figure it out.” Laverne stresses the importance of their team to that process. He says that Woodland can only provide customers such a high quality of service because they have such high quality team members. He also says they put a lot of time and effort into developing those team members: “We’re very, very people focused. I like to say that we develop people and we build cabinets on the side. That’s the mentality we have – and I think that mentality flows out into our interactions with customers and our relationships with customers.” Of course, Woodland Horizon also builds a really high quality product, and customers also appreciate that. Laverne says there are other companies that can deliver quality, and he emphasizes that Woodland’s customer service is what truly sets them apart, but he says their quality is definitely up there. Just like their service, he credits that quality to their people: “We believe here that quality control is built into every single person. Every single department in our production facility is responsible for quality. They’re responsible for passing a quality product onto the next department. Our department managers work really hard to install that in our people – to install that everyone is in charge of quality. It’s not just one person, it’s not just one department; it’s everyone.” THE CONSTRUCTION SOURCE CANADA
RkJQdWJsaXNoZXIy OTYzNTg=