majority of WinnPro’s work at all price points comes from repeat clients. He credits that loyalty to their openness and honesty with clients, and also to their reputation for “never walking away.” “Clients know that at the end of the day, we will not walk away from any challenges,” he says. “And this is construction, so there will be challenges. Issues are always going to come up. Clients know that when that happens, we’re going to honest with them about it, and we’re going to come up with a solution for them. That’s why they like working with us.” Clients also value WinnPro’s consistency of quality. For example, one of the company’s major recurring clients is Mark’s (formerly known as Mark’s Work Wearhouse). Albert says that in his experience, it’s not very common for big chains to be loyal – big businesses tend to choose contractors mostly based on price – but he believes they highly value WinnPro because “they know what they’re going to get.” “There’s comfort in knowing that the finish of their store in Winnipeg is going to look exactly like the finish of their store in Mississauga and exactly the finish of their store in Vancouver. They know that we’re going to be able to achieve that consistent level of finish for them. That’s one less thing for them to worry about.” Albert credits that quality consistency to the team they have at WinnPro – which encompasses both their direct employees as well as their roster of subcontractors. In both groups, he says they have built some very longstanding relationships. Internally, for OCTOBER 2023
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