were available, but they quickly progressed into a company that does mostly high-end architectural work. In the past three years, in particular, Frank says they have received a lot of “amazing opportunities in the custom framing market.” “We’re now a sought-after brand by architects, designers, and engineers,” he says. “We’re known for the quality of work we do, and for the extreme level of detail that we provide.” “We have the set-up and capacity – as well as the experience and knowledge – to execute projects at a really high level,” he adds. “We’re a very systems-based company, which allows us to really control things from a quality and schedule perspective. I think that’s very appreciated and respected by our clients.” That respect and appreciation is reflected in the company’s high percentage of repeat work. According to Frank, the company has built some very strong and lasting relationships with a lot of the high-end builders in the region – “they know me, they know our crews, and they are very confident in the quality they’re going to be getting from us,” he explains. Frank also credits that customer retention to the service that Frank + Co provides. In their communications, they strive to be clear, concise, and organized, and in their day-today dealings with clients and other stakeholders they strive to be courteous, respectful, and professional. Most significantly, in Frank’s opinion, they also strive to always tell the truth about what they can provide and when they can provide it by: “We communicate clearly, and we’re honest about every JUNE 2023
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