explain it right away, that way the client can plan ahead; they can potentially make different decisions. We don’t avoid the difficult conversations, because we don’t want the client to be surprised down the line. We want our clients to trust us, and I think clients trust you when you’re open with them. Transparency is so important. Transparency is how you build good relationships.” At every step, the company and their team also acts professionally, which David believes is very important. “We hire very professional staff and very professional trades,” he says. “They represent us very well. They dress well. They’re polite. They keep a clean site. We think that all of that matters. It makes a big difference to the client experience.” Another big difference maker is the fact that D2S has engineering capabilities inhouse, as one of the founding brothers is an engineer. “From an engineering perspective, we can help the client develop their plans inhouse,” David explains. “With most building companies, the client would have to go to an outside firm. With us, we can do it all in-house and usually we do can do it for a cheaper rate than the client would get if they had to hire someone else.” Then there’s the quality of the company’s work – David believes that’s perhaps D2S’ most significant point of difference. “We deliver a really high-end product,” he says. “That’s reflected in the feedback we get. I’m sure everyone says their jobs are really great, but it’s our THE CONSTRUCTION SOURCE CANADA
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