The majority of Edifice Engineering’s clients are contractors, either builders or independent drafters/designers. According to Darren, those contractors tend to seek out Edifice because of their “accessibility and responsiveness.” “We hear from a lot of clients that they usually don’t hear back from their engineers for six weeks or longer,” he explains. “To me, that’s not how you build a relationship. I take a lot of pride in answering emails and phone calls and getting back to people. Even if we’re busy doing other things and we can’t take on a job, we make sure to send a note saying ‘It’ll be a little while.’” Oftentimes, Darren says clients who receive those notes are willing to wait, which is a testament to the strength of their relationships. “I’m often surprised,” he admits. “I’ll say ‘I really can’t get to this for two months,’ and they’ll say ‘Okay, I’ll wait for you.’ I think that shows that people appreciate our transparency and our customer service. If they can wait, they will.” Another thing that sets Edifice apart, Darren believes, is the pride they take in making sure their plans look good. In order to make their plans as detailed and accurate as possible, they use Autodesk Revit and some other design software, and they are very particular when teaching new staff about what they want to see. “We get a lot of good feedback on our plans,” Darren says. “One of our past clients is a teacher at the middle school, and in his drafting class he has one of my old plans up on the board to use JANUARY 2026
RkJQdWJsaXNoZXIy OTYzNTg=