THE CONSTRUCTION SOURCE CANADA Photo: Meghan Landers feet of space. On that side of the business, Joshua believes what sets Emco Stratford apart beyond the stunning product is their customer service, offering “to each person who walks through our doors the same personalized one-on-one white glove service.” “Anybody that comes in, whether they’re coming in to build an entire house or buy a kitchen faucet, get the same service,” he explains. “We take the same personal approach. We listen to what they want and we make suggestions that reflect what they’re envisioning, and then we stand by them. I believe our after-sales service is unmatched. Even if the warranty is up, we’ll do everything we can to take care of our clients.” They are able to offer that kind of support, Joshua adds, because they are so confident in the quality of the product they display and sell. “We’re not looking to sell cheap product,” he says. “We’re definitely not the cheapest in the market, but that’s because we only sell product that we can stand by long term. We only work with really strong suppliers, and that enables us to succeed in the long run.” On the contractor and builder side of the business, Joshua says that Emco Stratford is also set apart by their service – in particular, their extensive product knowledge at the counter, their responsiveness to customer needs and their flexibility to accommodate, and their reliability to have the product their customers need on their shelves at all times. Their PC targets a 98to-99 per cent in-stock rate and offers same-day delivery, supported by a mantra the team calls
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