THE CONSTRUCTION SOURCE CANADA Emco Stratford apart is their customer service. He says they offer a “very personal one-on-one service.” “Anybody that comes in, whether they’re coming in to build an entire house or buy a kitchen faucet, get the same service,” he explains. “We take the same personal approach. We listen to what they want and we make suggestions that reflect what they’re envisioning, and then we stand by them. I believe our after-sales service is unmatched. Even if the warranty is up, we’ll do everything we can to take care of our clients.” They are able to offer that kind of support, Joshua adds, because they are so confident in the quality of the product they display and sell. “We’re not looking to sell cheap product,” he says. “We’re definitely not the cheapest in the market, but that’s because we only sell product that we can stand by long term. We only work with really strong suppliers, and that enables us to succeed in the long run.” On the contractor and builder side of the business, Joshua says that Emco Stratford is also set apart by their service – in particular, their responsiveness and reliability. Their PC targets a 98-to-99 per cent in-stock rate and offers sameday delivery, supported by a mantra the team calls BFRND – which means every customer’s “best and favourite right now distributor.” “A big thing for us is making sure that we have the product available when the customer needs
RkJQdWJsaXNoZXIy OTYzNTg=