have in-house drafting and design capabilities and can help clients with everything from design consultations, to permits, to construction and finishing touches. Having that level of control under one roof enables the team at Melchers to closely monitor budgets and timelines. It also helps them ensure that their clients are getting exactly what they want and intend. When building companies outsource design and drafting and hand clients off to third parties to make selections, the client’s original design intent can often become distorted, and budgets and timelines can spiral because not everyone’s on the same page – Melchers Construction is able to mitigate those potential issues by taking care of everything in-house, and also by being “very frank and transparent” in their discussions with clients. “We believe it’s important to work with the client until they’re happy, but we also think it’s important to be transparent,” Elaine explains. “I think when people think you aren’t being honest, then that’s where you lose trust. So we don’t believe in holding anything back. If something can’t be done – or if can be done but has to be be done a certain way – then that’s what we tell the client. If the client doesn’t want it done that way, then we try to come up with a different solution that might meet their objectives. But the important thing is we address everything head on. We’ve found that clients ultimately appreciate that. That appreciation is reflected in the company’s high rate of referrals and repeat business. On both the residential and commercial sides of the company, Elaine says that’s how they have always THE CONSTRUCTION SOURCE CANADA
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