FEBRUARY 2026 Communication, in particular, is where TSH distinguishes itself. Drawing directly from military leadership principles, the company has built systems that ensure clients are never left wondering where their project stands. Weekly updates – complete with progress summaries, photos, and a look ahead to the following week – are standard practice. “At the core, we preach communication,” Tim says. “Every Friday, there’s a detailed update to the client with pictures, what we achieved that week, and what’s coming next.” Those updates cover the three fundamentals of project management: scope, schedule, and cost. By proactively addressing all three, TSH minimizes surprises and builds trust throughout the process. For Tim, effective communication means clients never need to ask what happened on their project that week – because they already know. Internally, TSH Custom Homes operates with a core team of roughly 20 employees, including leadership, administrative staff, and project managers. Beyond that, the company relies on region-specific labor forces and trusted subcontractors, allowing them to maintain quality while operating across a wide geographic area. Company culture is strongly people-centric. Employees are encouraged to take ownership of their work, ask questions, and learn continuously. Mistakes are treated as opportunities for improvement rather than reasons for blame, provided they aren’t repeated. “We work hard to invest in our people,” Tim says.
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