seniors in one of his buildings struggling with the bathroom door. In response, he installed a system that allowed residents to open the door with a tap of their phone. The response from the tenants, especially the seniors, was extremely positive. “I saw a few seniors were having difficulties, so I took it upon myself to make their life easier,” Bill says. “I saw there was an issue, and without even the tenant complaining about it, I went and fixed it. I think that kind of thing leads to retention.” As Bill mentioned, Golpro even retained all their tenants throughout the challenges of the pandemic. To achieve that, they had to get creative when it came to helping them out. For instance, during COVID when their restaurant tenants lacked patrons, they decided to donate money to shelters that the shelters used to buy food. “For example, we would go to the Shepherds of Good Hope and donate $10,000. Then every Friday, we would have some of our restaurant tenants supply food for the homeless, and they would invoice the shelter, at a discounted rate, and the shelter would draw from the $10,000 we donated. So we were helping our tenants and helping the homeless – everybody wins.” “We could have sat back and said ‘Tough, pay me the rent or you lose,’ like many landlords did,” Bill adds. “Instead, we asked ourselves ‘How can we get creative to help our tenants?’” Bill believes kind of creativity and care is a big THE CONSTRUCTION SOURCE CANADA
RkJQdWJsaXNoZXIy OTYzNTg=