Additionally, the client portal contains all the client’s selections. If they want to make a change, they can request one in there, the company can respond with a revised price, and the client can approve it or not. The portal maintains a full record of those interactions, so there is no cause for disputes later. Furthermore, Bredin Brothers bills in a cost-plus format, and they include all vendor invoices in the portal. So if the client wanted, they could doublecheck and confirm for themselves that their markup is the same as they agreed in the contract. “There is literally not one thing that we could do to be more transparent and open to our clients,” Emerson says. “I think that’s a big reason for our growth. It takes a lot of overhead money on our end to provide that service, but it’s worth it, because we have clients all over the world. We have clients based in Florida, we have clients based in Sweden – they can’t physically be on site to monitor our progress. That portal gives them confidence from afar that we’re doing what we say we’re doing, and their money is going where it’s supposed to.” Recently, Emerson personally met with a new client and explicitly asked why he chose their company. The client admitted they had reached out to eight different builders, including all the top builders in the area. Of all the options, he claimed to have chosen Bredin Brothers because of all the upfront work they put into his project, prior to even asking for a signed contract, and because of their reputation – “he asked around and we had great references.” “He said we weren’t the cheapest guys out there, but we weren’t the most expensive, and he wanted someone who was going to care about his project,” Emerson says. “We demonstrated that we cared.” “Plus, he said, ‘I’m very busy with work, I’m travelling all the time, but I’m a guy who wants to know what’s going on in the project.’ Our client portal made that possible for him.” THE CONSTRUCTION SOURCE CANADA
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