Relationships like these don’t happen by accident. Nearly all of Sylvan Construction’s work comes from word-of-mouth referrals—a testament to the company’s consistency and the trust it has earned over the years. Clients recommend them to friends and neighbors. Subcontractors recommend them when they’re too busy to take a job. Even some local suppliers send leads their way. That kind of organic growth doesn’t just speak to quality; it speaks to reputation. Sylvan’s glowing reputation is also reflected in the tight-knit network of tradespeople that has grown with Brian since his early days on job sites with his father. Many of the subcontractors he works with today remember him from when he was 12 years old, sweeping up and carrying boards. “They worked with my dad and have stayed with me ever since,” he says. “We’ve developed a shorthand: they know how I operate, and I trust their judgment.” That level of familiarity means jobs run smoothly, decisions are made quickly, and quality stays high. Even when new faces are brought in—such as a recent project that required a different electrician—Brian is reminded just how valuable those long-standing relationships really are. It’s not just the tradespeople who contribute to that sense of loyalty. Suppliers play a key role too. Brian goes out of his way to work with those who prioritize service, honesty, and responsiveness. One trim supplier calls him every week before delivering in Brockville to make sure he has everything he needs. A sales rep he worked with on kitchens later moved into windows—and Brian followed him there too. “Those salespeople who go the extra mile earn your repeat business,” he says. “I reward that every chance I get.” MAY 2025
RkJQdWJsaXNoZXIy OTYzNTg=