“And we do have really good relationships with subcontractors,” he says. “When they give me a bill, I pay it right away. They appreciate that, and they always come back. I use the same guys over and over again.” Over the years, Brian Gardner Custom Homes has also fostered similar loyalty among customers. According to Brian, almost all of the company’s work comes from word of mouth and referrals – which is the very best indicator of quality and customer satisfaction there is. Additionally, past clients are almost always happy to host prospective clients in their homes and show off what the company achieved for them, which also means a lot. “I don’t promote the business that much,” Brian says. “I don’t need to. It’s a small town, word gets around. I think that’s the best advertising there is. That shows I’m obviously doing something right.” JUNE 2025
RkJQdWJsaXNoZXIy OTYzNTg=