that provide a high standard of service from sales all the way through to delivery. “There are a lot of companies out there, and the quality of customer service ranges greatly,” Drew explains. “The partners we like to work with are the partners who are reliable, who communicate well, who commit to schedules – who take care of their customers, basically. When we find a partner like that, we try to hold on to them.” One example of a responsive and reliable partner would be City Tile – a BC-based company that distributes a wide selection of porcelain tile, ceramic tile, natural stone, glass, tools, materials, and accessories. They have locations in Nanaimo, Burnaby, Courtenay, Port Coquitlam, and Kelowna, and they import the best, most unique and exclusive tiles from manufacturers all over the world. Much like Facet, they are a company that takes equal pride in their products in the quality of their product and the quality of their service – their showrooms include thousands of high quality products for clients to check out in person, and their staff is highly experienced in tile installation, with knowledge constantly bolstered by trade shows and research into the latest products and trends. The team at Facet highly values their industry expertise. Photo: Luke Phillips at LSPPhoto DECEMBER 2025
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