to their focus on customer service. They are also very conscious that different clients have different needs, and they tailor their service to the specific client. For example, when it comes to their communication, they understand that busy developers need executive summaries for key milestone decision making, while home owners demand constant communication and educational efforts. Commercial builders and stakeholders, meanwhile, are “very pragmatic and schedule-driven,” as their return on investment is relative to the project’s timeline, so Architectural Instinct prioritizes moving quickly when working on their projects. “We understand where the client is coming from and we tailor our service to give them the experience they need,” Kieran explains. “It’s not one size fits all. We will make it work for them. And then once they realize that their needs have been met, they are usually happy to refer us on to their friends and family.” APRIL 2025
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