with some other contractors. We’re pretty brutally honest, and most of our clients like that. If we say we can do something, we do it. And if it can’t be done, most of our clients respect our position – and then we work together to figure out what we can do.” Of course, Kal-West also earns loyalty by delivering to the highest standard – and Keith credits that to the calibre and passion of their team: “Our guys take a lot of pride in what they do,” he says. “We approach each project like it’s our own.” That passion, Terry chimes in, has been a part of the company’s make-up right from the very beginning: “That stems right from old Kal-West with John Davina,” he says. “He had the same values. He cared deeply about quality and he passed those values on.” “There are a lot of long-term guys here that apprenticed their first day with this company and now they are foremen,” he explains. “When they do a job, they do it right, they don’t cut corners, and if little problems arise, they go in and they fix it. That is what we have always done at Kal-West. We’ve created a culture where everyone does the job right the first time and everyone stands behind their work.” In addition to training their people the right way, Terry adds that they also make a concerted effort to hire the right people in the first place: “We try to hire the best people we can,” he says. “They have to have the right attitude. We won’t tolerate a bad atmosphere. Everyone has to buy in. Everyone has to come to work ready to do their best work and treat people the right way.” MARCH 2024
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