Since the transition to the new ownership, KalWest Mechanical Systems has essentially “tripled in size,” according to Keith – so, clearly, they have found the right balance between making improvements while maintaining what works. Currently, Kal-West employs a team of around 70 people. Their current project types include low-rise commercial, high-rise commercial, midrise residential, high-rise residential, hospitality projects such as restaurants and hotels, and institutional projects such as schools and universities – “pretty much anything but singlefamily or row house dwellings,” Keith sums up. Many of Kal-West Mechanical’s clients in these sectors are longstanding ones, and Kal-West has grown alongside them. According to Keith, their group has serviced several local clients for 20plus years. He credits that customer loyalty to the sterling reputation the company has developed in that time: “I think a lot of it comes down to trust,” he says. “I think our clients have a lot of faith in what we do. They know we’re going to be fair. They know we are going to leverage our supplier and vendor relationships to keep costs down. If we think there’s a more economical way of doing something, we’ll share that with the client and then we’ll pass along the savings. We’re going to be open, upfront and honest with the client.” “At the same time, clients also have faith in our team in the field,” he adds. “Our guys don’t mince words. They say what they are going to do, then they go out and execute. I think clients really appreciate that. I don’t think clients ever worry that we’re feeding them a line, like maybe they do MARCH 2024
RkJQdWJsaXNoZXIy OTYzNTg=