homeowners might feel as they undertake renovations. “I do work with a lot of first-time renovators. We have a number of homeowner guides prepared to help them with early decisions and understanding the process and once we’re working together we have a project management software that we use. The schedule is in there, there’s a client side and a builder’s side for the entry of notes, choices, confirmations, etc. We upload photos and files from the project and a lot more. “It’s a fairly robust cloud-based system that allows the client to go in at any time and see what’s going on. Clients can get really anxious about renovations and the system enables knowledge which, at the end of the day, is power.” Brandy says that the longstanding relationships the company has with their roster of proven subtrades helps them produce quality work. She points out that maintaining a clear line of communication and prompt payment is appreciated by their subcontractors and is a good reason why they enjoy working with Wood Be Art. “We’ve been working with a lot of our subtrades almost 10 years now, so there’s that built up knowledge base and trust between us and they know what my expectations are now. Really what it comes down to is communicating those expectations and demanding excellence,” Brandy says. “We try to give them all the information that they need well ahead of time. I bring them in early. We do site walk throughs, talk about all the phases of the job, and where we’re going with this project. Anything that’s kind of funky or weird, we talk about as well so we’re on the JANUARY 2024
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