commitment to customer service has earned Mountain View Building Materials a lot of repeat business and a lot of referrals. Joel says that’s how the company has grown so steadily since 2006 – they have formed relationships with customers who care about quality, and those customers have kept coming back and have kept referring their friends and colleagues. “We haven’t just attracted customers, we’ve attracted partners,” Joel says. “Our partners see the value that we add to their business, they want us to contribute to their success, and they want to in turn contribute to our success.” Joel says that many of Mountain View’s partnerships with clients have lasted over a decade, with some going back all the way to the company’s first year in business. He also says that Mountain View has formed similarly loyal and longstanding relationships with their other stakeholders, including their employees and their suppliers. When it comes to employees, he says they have cultivated a team of “top performers,” and when it comes to suppliers, he says, “I couldn’t ask for better partners.” “Those relationships are key,” he says. “We really choose our suppliers specifically and carefully, and we treat them as good as we possibly can because we know the relationship has to go both ways.” Again, Joel says, many of those relationships go back to the start of Mountain View Building Materials: “Some of them were our bank when we started,” he explains. “Starting a building and materials business is risky, but some of the suppliers we still deal with today we dealt with back in 2006, they believed in our vision, they believed in our mission, and they backed us – and it worked out. Over the past 17 years those relationships have only gotten more profitable. They’ve helped us grow our business and we’ve helped them grow their business. It’s been a twoway street, like it should be.” THE CONSTRUCTION SOURCE CANADA
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