great products within strict timelines,” she explains. “Once clients see what we can do, they usually keep coming back.” When it comes to their reliability and timeliness, Amy credits more than just the capacity of the company’s manufacturing facilities – she also says they have an “amazing team,” which largely consists of longstanding employees. Amy has personally been with Zen Living since 2019, but she says a lot of her colleagues have been there even longer. They have developed professionally during their time with Zen Living, and their commitment to the company is reflected in their output: “Everyone here is very dedicated to what they do,” she says. “They care about what they do. They care about delivering quality, and they care about meeting timelines. I don’t think that’s usually the case in our industry, but it’s the case here.” Zen Living’s team also includes an in-house install team – according to Amy, that’s also the exception rather than the rule. “We’re different from a lot of our competitors who use subcontractors,” she explains. “We have our own in-house team who are trained in our product. They know how it works. If minor revisions are required on site, they can make those revisions quickly because they understand the product so well. That means we’re not delaying the next trade coming in behind us.” One more thing Zen Living does differently than a lot of their competitors is they use ¾-inchthick melamine furniture board for their cabinet material, which is thicker than the industry standard of 5/8. That means their cabinet boxes are “a bit heavier,” Amy says, but also “a lot sturdier – so they are more durable, they are not going to bend, twist, or warp, and they are easier to install.” Over the years, clients have recognized the many options that elevate Zen Living’s product over the industry standards and as previously mentioned, they have rewarded them with repeat work. Most of their biggest clients, Amy says, have been working with Zen Living for at least six years, and she says many clients go back even further. Again, she says that loyalty is a credit to both the company’s quality and reliability. THE CONSTRUCTION SOURCE CANADA
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