project is completed to their satisfaction.” And Elegant Bathrooms does achieve customer satisfaction – their long list of positive reviews and glowing testimonials is testament to that. For example, over the past seven years, the company has received overwhelmingly affirmative reviews on platforms including Houzz and Google. Within those reviews, customers tend to highly praise Patrick and his team for their design knowledge, their friendliness, their responsiveness, and for the quality of their finished product. Another common refrain in Elegant Bathrooms’ reviews is customers praising the company for the way they dealt with issues when they arose. Patrick credits that feedback to his and his team’s honesty, especially in the face of unexpected challenges. “We don’t make decisions for clients,” he explains. “We share with them the reality, no matter how scary that might be. For example, we still haven’t learned to see through walls. Demolition days can be the scariest days for clients. Hopefully after there’s no funny business, but if there is any funny business, we’re forthright with people. We explain the problem right away, we come up with a plan that everybody is comfortable with, and then we make the changes that are necessary. Ultimately I think clients appreciate it when you’re up-front with them.” Over the years, Elegant Bathrooms’ customers have also expressed their appreciation in the form of referrals and repeat business. According to Patrick, they have a lot of clients who they have worked with multiple times on multiple bathrooms, as well as a lot of clients who found the company through friends and family. One particular past client, Patrick says, has actually referred the company to seven different people they have since done projects with. A WORLD OF POSSIBILITIES FOR YOUR BATHROOM Fleurco specializes in the design, manufacturing and distribution of a full range of high-end glass shower doors, bases, bathtubs, LED mirrors, medicine cabinets & vanities. For the past 50 years, our beautifully designed collections have enabled our customers to create the bathrooms of their dreams. Fleurco24_Elegant-Bathrooms.indd 1 2024-02-13 1:44:44 PM FEBRUARY 2024
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