adds. “When people talk to past clients, they hear about positive stories. When they look us up, they see good reviews. I think that’s been the key to our success.” In turn, Lyle believes the key to earning that positive feedback is being honest and straightforward with everyone they work with. He says that starts at the very beginning of the process, right from when they first provide a quote: “We work hard to manage our clients’ expectations,” he explains. “When we provide a quote, we provide a very, very detailed quote. We include what we’re going to do and what products we’re going to use. We’ll also do 3D renderings – so not only does the client have everything in words, they also have it in pictures. They see and understand what they are going to get.” “That pre-solves a lot of issues,” he continues, “because then there are no surprises at the end of the day. There’s no ‘I thought you were going to do this,’ or ‘I thought it was going to look like that.’ Clients know what we’re going to do and they know what it’s going to look like right from the start. That really reduces the stress that comes with the renovation process, and I think it makes the disruption in their lives a lot more tolerable.” Naturally, Strongwood Construction also delivers a high standard of workmanship every time – if that wasn’t the case they wouldn’t have such a strong reputation, and they wouldn’t win so many industry awards. Lyle credits that consistency of quality, firstly, to their product selection: “We put a lot of time and effort into searching out good quality products,” he explains. “The OCTOBER 2023
RkJQdWJsaXNoZXIy OTYzNTg=