finishing projects on schedule. Don partly credits that ability to their supervision. He or a senior staff member will personally visit job sites almost every day in order to monitor progress. If there’s an issue, they will take the steps to resolve it. In many cases, that means bringing in more people to get the job done on time – and Twin City Painting has enough staff inhouse to make that possible. Of course, clients also tend to be satisfied with the high level of quality that Twin City Painting offers – they would hardly keep using them, otherwise. Again, Don partly credits that consistent quality to their supervision, but more than that he credits the skill and dedication of their team. Don says they work hard to keep that team engaged and motivated: “We want our people to be happy,” he says. “If they aren’t happy, the workmanship isn’t going to be good.” To keep employees happy, Don says they “try to be an easy company to work for.” As part of that effort, they “treat everyone fairly,” they “pay a little bit more money than most of the other companies,” and they offer medical benefits. All of that has successfully translated into retention, as many team members have been working with Twin City Painting for over a decade. Several team members have been there 30 years. One team member has even been there 40 years. Again, because they employ a large enough team in-house, Twin City Painting is able to perform almost all of their own work, and only rarely will they have to sub anything out. That self-reliance allows them to MARCH 2023
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