are pushing on 30 years. We’ve worked with them a really long time. Because once they work out well, we keep them and we feed them.” “As for our direct tradesmen, we have people who have been with us well over 20 years,” he adds. “They like it here. We treat them well. We pay them well. We take care of them. In return, they give us great production. They pass the value on to our consumers.” Peter reiterates that in today’s market, offering a lifetime warranty is something that truly sets Premier Quality Renovations apart. Another key point of difference, he says, is the fact that they only take a $5,000 deposit upon signing any agreement of any size. “Whether I’m doing a $30,000 bathroom or a $3 million dollar home renovation or addition, it’s only $5,000 up front. That’s our handshake. The rest is due and payable on a weekly or biweekly basis, at the end of every week or two weeks after we’ve done the work and bought the materials.” “So the consumer has zero financial risk,” Peter explains, “which gives them a lot of confidence. We hear a lot of stories about other contractors coming in and taking huge sums of money up front then not showing up, then they get fired and they keep the money. There’s absolutely no chance of that happening with us.” “Our agreements are also dirt simple,” he adds. “A two-yearold could read it. There’s no tricky language. It’s old school. It’s written the way it would be written two generations ago.” At the same time, Premier balances that old school approach with new school technology, which enables a high level of transparency with customers: “With our system, the customer gets a complete spreadsheet weekly, which details who worked on their job, what they did, and how many hours they put in,” Peter explains. “It includes a complete breakdown of the materials purchased. So customers know exactly what they are paying for when they’re paying for it. They don’t have to guess, and they don’t have to just take my word for it. It’s all open book.” THE CONSTRUCTION SOURCE CANADA
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