“He’s on site. He has a hammer. He’s got his belt on. The clients see that and that gives them a lot of confidence.” That confidence has consistently translated into repeat business and word of mouth. Chris says that’s how the company has generated literally all of their work: “We’ve never advertised,” he says. “We’ve never needed to. We’ve built our business based off one person telling the next person.” Chris further credits that kind of customer loyalty to the company’s ability to complete jobs on schedule. “If we say we’re going to be there, we’ll be there,” he explains. “If we say we’re going to do something, we’ll get it done. That’s very important to us. That’s probably something that sets me apart from a lot of people. If I say I’m coming, then I’m coming.” The key to providing that kind of reliability, Chris explains, starts with being honest and transparent with clients to begin with: “You have to be truthful and you have to give people realistic timelines,” he says. “That’s the key. If things go south for whatever reason, you have to be honest and truthful about that as well. Keeping communication going at all times is so important.” Being reliable is also about choosing the right subcontractors, Eleanor adds: “We partner with subtrades who also stick to timelines and show up when they say they’re going to show up,” she says. “We align ourselves with other companies who are dedicated to meeting their clients’ expectations.” THE CONSTRUCTION SOURCE CANADA
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