Family -oriented Regardless of the size, scope, or complexity of their project, Ken believes that clients choose Heritage Design for the same two main reasons – the quality of their work and the quality of their customer service. “I have heard many times from many people that the quality of the work we complete is second to none,” Ken says. “This has been said by homebuilders to me as well. We are very good at what we do – from deck building, fencing, backyard roofing projects, sheds or pool cabanas to our snow removal business.” As for their customer service, Ken credits that to his daughter Diana, who now leads that effort: “In my honest opinion Diana excels at customer service even more than I do,” Ken says. “The business was built on providing customer service and superior projects and still operates in the same manner.” APRIL 2023
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