Keeping clients informed These days, Norseman Construction works on a wide variety of projects – they can do everything from a bathroom renovation to a new custom home. According to Kris, customers across that broad spectrum choose Norseman due to their innovative approach to customer service, which is facilitated by their emphasis on processes and technology. “The way that we work with clients is so unique compared to other construction companies, because we take the time to hold every single client’s hand,” Kris says. “We’ve developed a six step process for our sales team, who work closely with clients and make sure they understand step by step what’s happening on their job.” “As part of our six-step process our clients are able to see how their job is unfolding, not just from a design perspective, but from a price perspective,” he adds. “So if prices are going up during the process of developing their house, from putting drawings together, to DECEMBER 2022
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