individuals with a broad range of skills and a deep knowledge base, and we’re committed to growing our knowledge,” he adds. “Our company values are ‘respect, teamwork, and knowledge.’” Another key point of difference for TCA is their focus on customer service. Sean sums it up by saying “we’re really there for our clients.” “We really try to make the experience as enjoyable and effortless for our clients as possible,” he reiterates. “There are a lot of different things that go into that. A lot of them are small things.” “It starts from the moment they call us – it’s about how we treat them on the phone, how we ask the right questions, how we learn more about them and their pain points. It continues when we go to meet them on site and try to understand their problems a bit deeper. By getting to know them, we’re able to really understand what’s important to them, what they are looking for, and what they need from us. Then we can really act on that.” That deeper understanding of clients has translated into a lot of repeat business over the years. These days, Sean says, the majority of the company’s work is repeat business. Some of the company’s relationships with clients even go back to year one. “Our biggest client is still the Squamish Nation,” Sean says. “We’ve been working with them since 2009, since we started. We still do a lot of work for them.” “Usually, once we prove to a client what the experience is like with us, they keep coming back,” he adds. “That’s how we get most of our work.” JULY 2022
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